The Efficacy factor measures the extent to which the organization or leader expects and encourages members to approach tasks with confidence and resiliency. High scores reflect an organization that has greater levels of employee engagement, is more responsive to the needs of its clients, and embraces continuous improvement. Within the Efficacy there are three sets of expectations: Optimism, Growth and Accountable.

The Goals factor measures the extent to which the organization encourages its members to move toward the accomplishment of goals. High scores indicate the organization engages employees with clear goals and objectives, aligns resources for maximum performance, and is strategic in its decision-making.

The Approach factor measures the extent to which the organization expects and encourages its members to balance the drive for task completion with the need to engage others in the process. High scorers tend to have employees that achieve extraordinary results, operate with a high level of ethics and communicate the “why” along with the “what.”

The Relationships factor measures the extent to which the organization expects and encourages its members to work well together and collaborate. High scores in this factor are organizations that leverage teamwork for superior customer service, experience effective communications throughout the organization and have built a strong succession plan.

The Altruism factor measures the extent to which the organization expects and encourages its members to connect a higher purpose and meaning to what they do. High scoring organizations tend to retain good employees longer, attract new employees with values consistent with the organization, and have a strong brand or positive influence in the community.